FAQS
When shopping online, we all have questions once in a while. Please read our FAQ before sending us a message.Below, we have compiled the most frequently asked questions. If you don’t find your answer, please contact us.
ORDERS & SHIPPING
If you have a shoplovey.com account, you can log in and view order status and tracking on the My Dashboard page, under recent orders. Orders are usually shipped within 1 business day. If you need further assistance, please click here to email us.
Once your order has been completed, the order goes almost immediately to processing and then it’s sent to the warehouse to ship. To get your order to you as fast as possible, no changes can be made at this stage. Please place a new order on the website for the additional items.
Once your order has been submitted successfully, the order goes almost immediately to processing and then it’s sent to the warehouse to ship. To get your order to you as fast as possible, no changes can be made at this stage. Please contact us immediately to cancel the order. Otherwise, we’d be happy to start a return for you for the looks you didn’t mean to order.
Depending on the status of your order, we may not be able to cancel the order. In order to best meet your requirements, we recommend that you contact us via email service@shoplovey.com for help. If we are unable to cancel your order, we will always guide you through the simple return process.
You may change your shipping address after you place an order by contacting customer service below. Typically, you can only do this the same day an order was placed because items are shipping as fast as possible. If an item has already been processed for shipping, you may not be able to change the address. All address corrections are subject to review and can be declined following a security screening.
Shipping estimates are provided by UPS and DHL. We have been advised that some customers may experience delays due to COVID-19 safety protocols. Sorry for the inconvenience!
No, we do not. If your order somehow passes our system with a PO Box address, this will cause delays.
We make a guarantee. Any products you buy at OffersGoods are free of postage. If you encounter any problems, please contact us.
We accept PayPal, Visa, MasterCard, Discover, American Express, and Afterpay.
We pack and ship 7 days a week. Most likely, your order will get packed within 12-24 hours of you placing your order. Once it is packed and ready to go, you will get an e-mail with a tracking number.
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with AES-256 encryption. Although no method of transmission over the internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
RETURNS & EXCHANGES
Any order can be returned within 30 days of purchase. We will gladly accept unworn, unwashed, unaltered or unused merchandise in sellable condition for a full refund within this time frame. We do not accept returns for Alo store purchases or 3rd party retailers. To see full policy, click here.
Please allow 2-4 days for us to process your returned merchandise after it has been received. We’ll refund the price of the merchandise including any taxes you were charged (excluding all applicable shipping charges) upon receiving the return. Depending on your bank, please allow up to two billing cycles for your credit to appear on your statement. For international orders, we are unable to issue refunds for any customs, duties or additional fees that may apply to your order.
Yes, it can be returned. In order to avoid any problems, please contact us first, email service@shoplovey.com.
Last updated: 03/06/21